Harmful Business Patterns in Software Consulting

Customer lock-in. Dubious “Land and Expand” strategies. What do you do when the interests of your employer are at odds with those of your client? Perhaps a taboo subject, but one worth talking about.

You might be encouraged to promote over-complicated solutions, so you can stock up with consulting resources. Maybe you are expected to recommend an inferior in-house product over better, or open-source alternatives.

As a software consultant, you are expected to provide the best possible value proposition to your customer. But you also have loyalty to your employer.

In this session we look into the various ethical dilemmas arising from such conflicts of interests, and some approaches to combat them.