Wednesday
Room 7
17:40 - 18:40
(UTC+02)
Talk (60 min)
Anatomy of an Incident (featuring CrowdStrike)
Back at NDC London 2022 I gave a talk about how to handle incidents (google: "youtube incident liam westley") providing a strategy for how to prepare for incidents, how they should be managed and how you talk to your customers. In July 2024, along came CrowdStrike, and our incident plan went into action, honed over the previous three years.
In this session we will have a quick review of what an incident plan should look like. Then will move onto a timeline, taken from our Post Incident Review (PIR), of how that incident plan was put into action when CrowdStrike arrived, what worked (most of it) and how we have tweaked our incident plan for the future.
Liam Westley
Liam Westley was most recently Head of Engineering at FreemarketFX, a fintech startup specializing in foreign currency trading, with a cloud native platform in Azure, helping expand a single development and QA team from eight people, to five teams, while obtaining an Ireland banking licence and implementing full Azure regional redundancy.
Previous to FreemarketFX, Liam worked at Huddle helping the mobile and desktop teams create apps to play nicely with microservices. At Criteria MX, a digital media startup and he has worked as a consultant specialising in software for Broadcast Television. His Niagara SMS moderation system was used by QVC UK for eight years to display SMS messages from viewers, live, on screen. Liam is also responsible for the ticketing system for Hat Trick Productions which provides e-tickets to shows such as Have I Got News For You and Room 101.
Liam has worked for chellomedia, GMTV, BSkyB, SmashedAtom and Original Thinking Group. In his time he created the first in house weather system for Sky News using Visual Basic 1.0, acted as architect for two general election systems, project managed the launch of the GMTV web site, was key to delivering the first interactive television chat service in the UK for BSkyB and helped launch the first live shopping channel in the Netherlands.