Room 4 

13:40 - 14:40 


Talk (60 min)

The Curious Incident in your Software in the Day-Time

Your day was going so well, and then your cloud provider has just had a service outage, or you find a serious software bug that might be causing data loss or data leakage, or even worse, it's a full-on security breach.

Work Skills

So what do you do now? How do handle your incident response? What roles should people assume and when and what do you tell your colleagues and your customers? And what do you do once it's all over?

We'll cover how you should plan for an incident, to make sure everyone knows what to do in your development team and in the wider company, why you nominate an incident manager and how to keep your colleagues and customers up to date without scaring them too much.

It may never happen, but if it does you'll be glad you thought about it beforehand.

Liam Westley

Liam Westley is Head of Engineering at FreemarketFX, a fintech startup specializing in foreign currency trading, with a cloud native platform in Azure. He quite likes working near London Bridge as there is some fantastic food and coffee to be had within a few minutes walk.

Previous to FreemarketFX, Liam worked at Huddle just down the road in Aldgate helping the mobile and desktop teams create apps to play nicely with microservices. At Criteria MX, a digital media startup he worked as a consultant via his own company Tiger Computer Services Ltd, specialising in software for Broadcast Television. His Niagara SMS moderation system was used by QVC UK for eight years to display SMS messages from viewers, live, on screen. Liam is also responsible for the ticketing system for Hat Trick Productions which provides e-tickets to shows such as Have I Got News For You and Room 101.

Liam has worked for chellomedia, GMTV, BSkyB, SmashedAtom and Original Thinking Group. In his time he created the first in house weather system for Sky News using Visual Basic 1.0, acted as architect for two general election systems, project managed the launch of the GMTV web site, was key to delivering the first interactive television chat service in the UK for BSkyB and helped launch the first live shopping channels in the Netherlands.